Meet the customer service reps for Disney, Airbnb who have to pay to talk to you
By Ken Armstrong, Justin Elliott and Ariana Tobin, ProPublica Airbnb, battered by the pandemic recession, announced in May that it would be laying off a quarter of its workforce. In a post hailed for its empathy and transparency, CEO Brian Chesky wrote, “We will have to part with teammates that we love and value.” He outlined a generous severance package. Departing employees would receive 14 weeks