

A Day in the Life of a Public Transit Dispatcher: A Symphony of Screams


They field an endless stream of bizarre calls, from passenger complaints about everything under the sun to dealing with unruly and intoxicated individuals. The job requires immense patience, quick thinking, and a strong stomach for the bizarre. From handling aggressive passengers to coordinating with mentally unstable individuals, dispatchers are the unsung heroes who keep public transportation running amidst the madness.