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A Day in the Life of a Public Transit Dispatcher: A Symphony of Screams

They say public transportation is the backbone of a city. If that’s true, then I’m the overworked chiropractor trying to keep it from collapsing. My days begin with a silent prayer for mercy, followed by a large, industrial-sized mug of coffee that’s strong enough to resurrect the dead. The first call of the day is usually a doozy. One woman once called to complain that the bus driver had given her

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